Welcome to the Novus Hub

You’re officially solar-powered!

Our customer hub has been created to provide information and support to our customers, providing you with information about your solar/battery system, how to control it and what to expect. You can also use the hub to contact our customer support team if required.

Tip: Bookmark this page so you can come back any time – it’ll be your go-to hub for advice, tips, and milestones as your solar story unfolds.

New Novus Energy customer?

Take a look at our quick guide of what to expect in your first year with us. Our guide is full of information and advise to get you off to a great start.

System Features

Here you will find Easy-to-understand guides to your battery, gateway, app, controls and more.

Support & Troubleshooting

Need a little help? Our FAQs section might have the answer but if not you can contact us by email through our support form or by telephone.

Learn More...

Want to get even more from your solar system? Here are some of our most-read resources to keep you saving smarter, longer.

Refer a friend

Refer a friend and get £250 as a thank you from us.

Leave a Review

Happy with your system? Let others know!